Return & Refund Policy

Final-sale policy

All Fêteora products are final sale. We do not accept returns or exchanges for preference changes, accidental purchases, color expectations, incorrect measurements selected by the customer, or items that are no longer wanted.

Damaged, defective or incorrect items

If an item arrives damaged, defective, incorrect, or materially different from its product description, contact Velorastudiolab@gmail.com within seven calendar days of recorded delivery.

The request must include:

• Full name
• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the exterior and interior packaging when damage occurred during shipping

Resolution

After reviewing the request, Fêteora may provide an appropriate replacement, store credit or refund. The available resolution depends on the circumstances, product availability and supporting documentation.

Do not send products back without authorization. Unauthorized returns may not be accepted or refunded.

Cancellations

Contact customer support immediately if you need to request a cancellation. Cancellation is not guaranteed after an order enters processing.

Refund timing

Approved refunds are issued to the original payment method. Financial institutions may require additional time to post the credit after it has been processed.

Shipping charges

Original shipping charges are nonrefundable unless the refund results from a confirmed Fêteora fulfillment error or a qualifying damaged, defective or incorrect item.

Consumer rights

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection law.