Question 1

What does Fêteora sell?

Accepted Answer

Fêteora offers curated wrapping paper, ribbon bundles, gift tags, gift boxes and seasonal finishing details designed to make gifting feel beautifully coordinated.

Question 2

Where can I find product measurements?

Accepted Answer

Available dimensions, quantities, materials and included pieces are listed on each product page. Please review those details before purchasing.

Question 3

Will colors look exactly the same in person?

Accepted Answer

We make every effort to display colors accurately. Screen settings, lighting and natural variations in printed or woven materials may cause slight differences.

Question 4

How long does order processing take?

Accepted Answer

Processing time may vary by product and order volume. Your estimated delivery information will be displayed during checkout and updated when tracking becomes available.

Question 5

How can I track my order?

Accepted Answer

Once your order ships, tracking information will be sent to the email address used at checkout. You can also visit the Track Order page.

Question 6

Can items from one order arrive separately?

Accepted Answer

Yes. Products may occasionally ship in separate packages. If that happens, you may receive more than one tracking number.

Question 7

Can I change or cancel an order?

Accepted Answer

Contact Velorastudiolab@gmail.com immediately after placing the order. We cannot guarantee changes or cancellations after processing begins.

Question 8

What is your return policy?

Accepted Answer

All products are final sale. We provide assistance when an item arrives damaged, defective, incorrect, or materially different from its product description. Review the Return & Refund Policy for complete details.

Question 9

What should I do if my order arrives damaged or incorrect?

Accepted Answer

Email Velorastudiolab@gmail.com within seven calendar days of delivery. Include your order number, a description of the problem, and clear photographs of the item and packaging.

Question 10

What payment methods are accepted?

Accepted Answer

Available payment methods are displayed during checkout. Payments are processed securely through Shopify.

Question 11

Is my payment information stored by Fêteora?

Accepted Answer

Fêteora does not directly store complete payment-card information. Payment processing is handled through Shopify and its authorized payment providers.

Question 12

How can I contact customer support?

Accepted Answer

Email Velorastudiolab@gmail.com. Please allow up to two business days for a response.

Frequently Asked Questions