Privacy Policy

Information you provide

When you shop or contact us, you may provide:

• Name and billing and shipping details
• Email address, and a telephone number when you choose to supply one
• Order information, such as the items purchased and delivery preferences
• Messages you send to customer support
• Account information if you create a customer account at checkout

Information collected automatically

When you browse the website, limited technical information may be collected automatically, including device information, browser type, IP address, cookie identifiers, pages viewed and interactions with the site.

How we use information

• Process orders and deliver products
• Provide customer support and respond to enquiries
• Detect and prevent fraud and misuse
• Improve the website and our product selection
• Comply with legal, tax and accounting obligations
• Send marketing communications where you have permitted it

Payments

Payments are processed securely through Shopify and its authorized payment providers. Fêteora does not directly store complete payment-card numbers.

When information is shared

We share personal information only as reasonably necessary to run the store, and only with categories of recipients such as:

• Shopify, which hosts our commerce platform and checkout
• Payment processors authorized through Shopify
• Delivery carriers and fulfillment providers
• Analytics and email providers, once such services are connected
• Fraud-prevention services
• Professional advisers, and legal or regulatory authorities where required by law

We do not sell personal information

Fêteora does not sell personal information for money.

Cookies and analytics

Our checkout and store platform use cookies that are necessary for the site and cart to function, and for security and fraud prevention.

No third-party analytics or advertising cookies are currently active on this website. If we connect an analytics or advertising provider in the future, this policy will be updated and a cookie-preference control will be made available before those cookies are set.

Marketing emails

We send marketing emails only to people who have asked to receive them. Every marketing email includes an unsubscribe link, and you can also ask us to remove you by email at any time.

Data retention

We keep personal information for as long as needed to fulfil orders, provide support, resolve disputes and meet legal, tax and accounting requirements. Information that is no longer needed is deleted or anonymised.

Security

We use reasonable technical and organisational measures, and rely on Shopify's platform security, to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your privacy rights

Depending on where you live, you may have rights to request access to your personal information, correction, deletion, a copy of your data, or to object to or limit certain processing, as well as the right not to be discriminated against for exercising those rights.

To make a request, email Velorastudiolab@gmail.com. We may need to verify your identity before responding.

Children's privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information, contact us and we will delete it.

International processing

Our service providers may operate in different locations, so personal information may be processed outside your state or country. Where that happens, we take reasonable steps for it to remain protected under this policy.

Updates to this policy

We may update this policy as the store develops or as legal requirements change. The date at the top of this page shows when it was last revised.

Contact

Questions about privacy can be sent to Velorastudiolab@gmail.com.